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FAQs

Shipping information

Orders are usually shipped the same day they are received. If you order before 2:00pm EST your order will usually leave the same day. We will ship your order once payment is verified.

Canada delivery time is 1-3 business days in Ontario and Quebec, and 2-6 business days in Western and Eastern Canada.

Processing your order may take 1-5 business days.

The moment your item is picked up by Canada Post Xpresspost, we will email you the tracking information.

Please check your junk mail folder for tracking and invoice emails.

An order also has a Status. Order statuses let you know how far along the order is, starting with Pending and ending with Completed. The following order statuses are used:

  • Pending payment – Order received, no payment initiated. Awaiting payment (unpaid).
  • Failed – Payment failed or was declined (unpaid). Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal).
  • Processing – Payment received (paid) and stock has been reduced; order is awaiting fulfillment. All product orders require processing, except those that only contain products which are both Virtual and Downloadable.
  • Completed – Order fulfilled and complete – requires no further action.
  • On-Hold – Awaiting payment – stock is reduced, but you need to confirm payment.
  • Cancelled – Cancelled by an admin or the customer – stock is increased, no further action required.
  • Refunded – Refunded by an admin – no further action required.

Depending on the item(s) you purchase on cbd2go.ca and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods.

At the moment, we only ship to Canada.

Once your order has been shipped, you will receive an email with your tracking and shipping information.

CBD2GO Rewards

Create an account, and receive 50 welcome points.
Earn points on every purchase, and redeem anytime at the shopping cart.
Earn 2 points for every $1 spent, after any applicable discounts. 100 points = $2.

Payment Information

We gladly accept Visa, Mastercard and E-Transfers.
Charges to your credit card will appear as “PureOrganix”

How to Send E-Transfer, Send Money directly from one bank account to another:
  1. Log in to your financial institution’s online or mobile banking and navigate to Interac e-Transfer Send Money.
  2. Select the account you would like funds transferred from.
  3. Add or select a contact and fill out the name and e-mail address.
  4. Type in the specified amount you are sending, along with a personalized message. Enter a security question and answer provided after checkout.

We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, cbd2go.ca expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.

We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.

Orders and Returns

Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.

Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.

Go to Your Orders. Click Cancel Items. Note: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Cancel checked items when finished.

You can contact our customer support team by email contact@shopopenmarket.com.

Orders and Returns

CBD is short for Cannabidiol, a naturally occurring chemical compound classified as a phytocannabinoid and found prominently in the hemp plant. CBD is a specific non-psychoactive cannabinoid which positively affects all biological systems in the body via the endocannabinoid system and is known to provide a host of health benefits for humans and animals.
Cannabinoids are a diverse class of organic chemical compounds that are naturally produced in all manner of living things. When produced within plants they are called phytocannabinoids. When produced within humans and animals they are called endocannabinoids. Our bodies contain hundreds of these endocannabinoids, which act upon our neural cell receptors (CB1 and CB2) altering the release of neurotransmitters. CB1 receptors are located mostly in the brain and CB2 receptors are spread throughout the body. Phytocannabinoids are almost identical in physical structure to endocannabinoids, which allows them to interact with the internal system that our endocannabinoids use, the endocannabinoid eystem or ECS.
Within our bodies there exists a complex network of receptors called the endocannabinoid system or ECS. This system operates throughout the body to send and receive important chemical messages for our health and for maintaining homeostasis in the body. Recent studies have shown that the ECS interacts primarily with our nervous and immune systems and is responsible for balancing and optimizing functions such as sleep, relaxation, appetite moderation, controlling inflammatory and pain responses and enhancing cognitive abilities like mood and memory. Our endocannabinoid system, under normal circumstances, is maintained by our healthy body’s natural ability to produce endocannabinoids. When there is a deficiency of endocannabinoids in the body due to aging or other impairing factors like stress, it affects how we feel and can become problematic for our optimal functioning. Supplementation with CBD is known to help offset this deficiency and restore optimal health.

Hemp is a variety of the cannabis species, which exhibits high levels of CBD and low levels of THC (less than 0.3%). Conversely, marijuana contains anywhere from 5-30% THC and various amounts of CBD, CBN, THVC and other cannabinoids. THC (Tetrahydrocannabinol) is the psychoactive cannabinoid prominent in marijuana that is responsible for giving a “high.”

Although both hemp and marijuana are classified as cannabis species, their appearance, chemical composition, cultivation and applications are entirely different. Hemp is one of the world’s oldest domesticated crops and it is seeing resurgence after years of misconception banned it alongside its psychoactive relative, marijuana. Updated legislation worldwide has made industrial hemp available for use in over 25,000 possible applications including dietary supplementation, skin products, clothing, building materials and accessories.

No, CBD is entirely non-psychoactive. It does not result in the feelings of euphoria associated with ingesting THC from marijuana nor does it elicit any sensation of being “high” or “stoned.”
CBD full-spectrum tinctures are formulated using industrial hemp-derived CBD which is cultivated to contain less than 0.3% THC. This trace amount of THC is rendered ineffective because the predominant CBD molecules in hemp block CB1 receptors, preventing THC from triggering them. In effect, CBD actually prevents the experience of a high. CBD isolate tinctures and Creams contain 0% THC.

Any unanswered questions?

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